As a manufacturer of made-to-order and custom industrial machinery, our return and refund policy differs from standard retail products.
Machines manufactured to custom specifications are non-returnable once production has commenced, given their bespoke nature.
In the rare case of a manufacturing defect identified upon delivery, please contact us within 7 days for inspection and resolution, including repair or replacement of parts.
Orders may be cancelled prior to production commencement; any advance payment will be refunded after deducting applicable processing costs.
Unused, unopened spare parts and accessories may be eligible for return within 15 days of delivery, subject to inspection.
For any questions regarding this policy, contact us at Info@roshanmachinetools.com or +91 98191 28600.